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AMSOIL Warranty for Lubricants

No-nonsense AMSOIL Lubricant Warranty:

In a nutshell: If a component failure is determined to be directly linked to the use of AMSOIL lubricants; AMSOIL Inc. will repair or replace damaged equipment.

Please see below for complete warranty terms and conditions.

As an AMSOIL dealer or customer, it is important that you understand the facts of what OEM's can and cannot deny warranty for, and how the use of AMSOIL products can give you peace of mind.

Click for AMSOIL Warranty Secure page in corporate websiteMisinformation surrounds how lubricant selection and extended drain intervals affect OEM warranties.

It is against Federal law for an original equipment manufacturer (OEM) to deny warranty coverage based solely on the brand of lubricant used. The Warranty Secure symbol informs consumers of this fact. By law, using AMSOIL synthetic lubricants in place of OEM-branded lubricants, or practicing extended drain intervals when using AMSOIL lubricants, does not void new vehicle or equipment manufacturer warranties. Click on Warranty Secure logo for more details.

According to the Federal Trade Commission:
The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket or recycled part.... The manufacturer or dealer must show that the aftermarket or recycled part caused the need for repairs before denying warranty coverage. (http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt192.shtm)

Additionally AMSOIL Inc's Product Warranty, Technical Services & Legal Department functions towards your protection & to help resolve warranty related issues with OEM dealerships if such a situation should ever arise.

Click here to download the original AMSOIL Warranty document (2.2MB).


"Our company makes the best lubricants in the World., and challenges anyone or any company to prove us wrong! That won't happen because our competitors know it's true."
Quotes by A. J. Amatuzio, President and CEO AMSOIL Inc.

AMSOIL Limited Warranty – Lubricants

(for the 50 United States, the District of Columbia and Canada)

AMSOIL INC. of Superior, Wisconsin hereby warrants that, at the time of sale, its lubricants are ft for use according to the written recommendations of AMSOIL INC. and in applications for which one or more of the standards set forth in the product data bulletins and product labels are specified. AMSOIL INC. further warrants its products to be free of defective materials, design and workmanship.

THIS WARRANTY IS SUBJECT TO THE FOLLOWING LIMITATIONS:
1. This warranty only applies to AMSOIL lubricants for which AMSOIL does not offer a separate, specific warranty.
2. The warranty herein applies only to AMSOIL lubricants that are packaged by AMSOIL INC. and sold by AMSOIL INC. or an authorized Dealer.
3. The liability of AMSOIL INC. shall be limited to:
 
a. Replacement of the defective lubricant.
b. The cost, including labor and materials, to repair, or at the option of AMSOIL INC., to replace damaged components lubricated by AMSOIL products according to AMSOIL recommendations.
4. IN NO CASE SHALL AMSOIL INC. BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, DAMAGE OR LOSS OF OTHER PROPERTY OR EQUIPMENT, LOSS OF PROFITS OR REVENUE, COST OF CAPITAL, BUSINESS INTERRUPTION, LODGING, TOWING OR COST OF REPLACEMENT EQUIPMENT. THE LIABILITY OF AMSOIL INC. ARISING OUT OF THE MANUFACTURE, SALE, DELIVERY, INSTALLATION, TECHNICAL DIRECTIONS OR RECOMMENDATION OF ANY LUBRICANT WHETHER IN CONTRACT, TORT, WARRANTY OR OTHERWISE - SHALL NOT EXCEED THE VALUE OF THE EQUIPMENT IN WHICH THE PRODUCT(S) WERE USED. THE REMEDIES TO THE PURCHASER HEREIN ARE EXCLUSIVE.
5. In the event of a claim against AMSOIL INC., the procedure below must be completely followed.
 
a. Where the original warranty from the equipment manufacturer is still in effect, the customer shall file a warranty claim with the Original Equipment Manufacturer (OEM) in accordance with the OEM warranty procedures.
b. Customer shall retain failed parts for inspection by AMSOIL INC. unless given to the OEM.
c. Customer shall also, within 30 days of failure, notify AMSOIL INC. and provide the following:
 
(a.) An eight (8) ounce representative oil sample taken from the failed equipment and put into a clean container.
(b.) Documentation including make, model, and year of equipment, total accumulated miles and/or hours, and duty cycle or service environment.
(c.) Equipment or vehicle maintenance history documentation including miles or hours at the time of AMSOIL lubricant installation, general equipment repairs, and oil analysis results if available.
(d.) Proof of purchase for AMSOIL lubricant.
(e.) Batch number from oil container or Certificate of Analysis (if available).
d. Mail the above sample and information to:

AMSOIL INC.,
ATTN: Technical Services,
One AMSOIL Center,
Superior, WI 54880
e. In cases where the OEM warranty is still in effect and that warranty coverage is denied based on the use of an AMSOIL lubricant, the customer shall immediately notify AMSOIL INC. and provide a written copy of the OEM warranty denial.
f. AMSOIL INC. may, at its option, notify its insurance carrier of the claim.
g. AMSOIL INC. or its insurance carrier may conduct an investigation that includes, but is not limited to, an inspection of the failed parts, a review of the operating conditions and a thorough review of the information requested above. The customer agrees to cooperate with such investigation
h. If AMSOIL INC. or its insurance carrier pays a claim, an attempt may be made to recover amounts paid from the OEM. If this occurs, the customer may be asked to provide further information pertaining to the failure and to cooperate with AMSOIL INC. or its insurer in the recovery process.
THE WARRANTY SHALL NOT BE EXTENDED TO COVER THE FOLLOWING:
1. AMSOIL lubricants used in mechanically deficient equipment as a result of abnormal operation; negligence; abuse; damage from casualty, shipment or accident; or equipment modification using components other than those from AMSOIL or AMSOIL aftermarket partners.
2. AMSOIL lubricants used in any aircraft or aviation application.
3. AMSOIL lubricants that have been used for the purposes of (a) racing or (b) without the written approval of AMSOIL INC. in applications where the OEM-required lubricant standards do not match those stated by AMSOIL INC.
4. AMSOIL lubricants that have been contaminated after leaving the AMSOIL INC. premises due to improper handling, storage or through equipment deficiencies, including filtration, in which an AMSOIL lubricant has been installed.
5. AMSOIL lubricants which have been packaged, regardless of container, by anyone other than AMSOIL INC. or an AMSOIL authorized packager.
6. Any allegedly defective AMSOIL lubricant for which a reasonable sample has not been preserved.
7. Failure of equipment when AMSOIL lubricants are not used in strict accordance with either the written recommendations of AMSOIL INC. or the OEM for warranty coverage
8. AMSOIL lubricants that have been used in conjunction with any other product or additive that has not been authorized for use by AMSOIL INC.
9. Failure of equipment due to a pre-existing condition that is unrelated to the use of AMSOIL.
10. Repair or replacement of equipment because of normal wear.
AMSOIL SHALL NOT BE LIABLE FOR ANY OR ALL OF THE FOLLOWING REASONS:
1. Failure to follow all OEM recommendations for warranty coverage, including lubricants, maintenance and drain intervals, prior to the first installation of AMSOIL lubricants.
2. AMSOIL INC. was not notified within 30 days from the date of failure.
3. Claim information is insufficient.
4. Parts inspected do not substantiate a claim or indicate failure.
5. Parts requested were not sent or are unavailable for inspection.
6. Oil sample was not provided.
7. Failure of the customer to follow the written procedure herein.
8. Customer refused to cooperate with the investigation.
9. Failure was the result of an OEM defect.

This warranty shall be governed, interpreted and construed by, and in accordance with, the laws of the State of Wisconsin in the United States of America.

AMSOIL INC. IS THE SOLE AUTHOR OF THIS POLICY AND MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, UNLESS A SEPARATE, SPECIFIC WARRANTY HAS BEEN WRITTEN.

SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

Contacts:

AMSOIL INC.
925 Tower Avenue.
Superior, WI 54880
715-392-7101, Fax 715-392-3097

Revised October 20, 2010
Supercedes all previous versions
Document # AMSOIL Warranty

Rating & Review Section


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Blog Title: AMSOIL Warranty for Canada and USA
Current Rating: 4.56 out of 5 stars
Votes & Reviews: 17 vote(s) and 3 user reviews.


Reviewed by Peter Andersen: space

Lifters Chev 5.3l 2013

I used Amsoil in my Chev 5.3l since I purchased it with only about 20K Kms on it. Had pretty hard Knocks (sometimes) on startups around 50K. When it got to around 80K sounded like Sewing machine on most Startups.
GM wouldn't warranty it even though I complained several times while on Warranty.
Replaced all the Lifters at 100K. $5500 bill.
Warranty Timed out!

Is this an oil problem or faulty components or faulty Engineering?

Item Reviewed: AMSOIL Warranty for Canada and USA
Discussion Url | Edmonton, Alberta

Re: Lifters Chev 5.3l 2013

Please contact techservicemail [at] amsoil.com

Usually, tech dept will require a sample of the used oil to determine if the problem is lubricant related.

I doubt this to be a lubricant issue due to the fact that you would have had few oil changes done during that time but the problem continued to get worse. Replied by Tech Admin

Reviewed by Patrick: space

Canadian warranty question

I was just told by my dealer that if I used Amsoil 2 stroke synthetic lubricant in my new 2017 Summit X 850 etec snowmobile it would void my warranty. I understand this is illegal in the United States but can they get away with it in Canada?

Item Reviewed: AMSOIL Warranty for Canada and USA
Discussion Url | Prince George, British Columbia

Re: Canadian warranty question

Canadian laws regarding warranty are very general in their descriptions of protections and nothing really commits to warranty coverage protection for the consumers like the laws in the United States do, primarily the Magnuson-Moss Warranty Act.

Your concern is not the first time this has come to light and even though we do not have a set response for Canadian customers like we can provide to US customers with the backing of the Magnuson-Moss Warranty Act, I can relate that standard warranty, whether in the US or Canada is "backed by specifications" that an oil needs to meet and if a product meets those specifications then it is satisfactorily meeting the warranty requirements of the application.

However, refer to Automotive Industries Association of Canada (www.aiacanada.com) who state the following to Canadian consumers:

"Making your own choice of Automotive Service Professional for regular service and maintenance does not mean compromising your vehicle warranty"

Visit this page to download the full PDF document.

But it's hard when you have a dealership telling someone that if they don't follow their suggestion that they will have a voided warranty when there are not specific laws in Canada that protects the consumer like the Magnuson-Moss Warranty Act.

If the AMSOIL product meets the 2017 Summit X 850 etec snowmobile oil requirements as specified in the owners manual, then you have a product that will satisfy OEM warranty requirements and it should not cause any ill effects that would void warranty.

Also read over your warranty. Warranty language will often state words like "may" or "could" void warranty if you don't use recommended fluids. These words indicate that the insurer has the right to void warranty, but it is not an "automatic void".

Often they word warranties like this for the purpose of protecting themselves if an aftermarket product is indeed the "cause of the failure", but they would still need to give "due diligent validation" to such a claim and if found to be true, then that aftermarket manufacturer would cover warranty.

If such wording is used, then the "warranty is not automatically voided" by using aftermarket products. Just make sure that the aftermarket products meet the specification requirements as outlined in the owners manual provided by the original equipment manufacturer (OEM).
Replied by Tech Admin

Reviewed by Bob Gia: space

Thank you

Thank you amsoil for standing behind your products and also educating customers to overcome oem / dealership service strategies. I used to wonder why should my warranty be void for issues unrelated to lubricants? Now I know the warranty cannot be denied unless it is proved to be lubricant related and the damage is due to the lubricant's failure to protect.

Item Reviewed: AMSOIL Warranty for Canada and USA
Discussion Url | Abbotsford, BC

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